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Help

Online orders

You can buy print and ebook editions of our books directly from this website. To purchase, just click the Buy button. Only books that are currently in stock are available to purchase. Please make sure to read our Terms and Conditions.

To view new releases and featured titles, browse our home page collections and category pages.

Shipping times

Website orders dispatch from Metro NSW within 1-2 days. Australia Post delivery times apply.

International orders go by Australia Post or DHL, depending on the weight of the package, and may take up to a month to arrive.

International orders of high-unit quantities may incur manual delays and additional freight charges.

Ebooks can be downloaded immediately. All of our ebooks are available in Australia. Availability in other countries will depend on sales rights.

If you have a query about ebook availability in your country, contact digital@macmillan.com.au.

Corporate sales

If you have an inquiry about corporate sales, please contact our Corporate Sales Manager at pancorporatesales@macmillan.com.au.

Returns

If you have a misprinted or faulty book, contact Alliance Distribution Services.

If there’s a problem with your ebook, please contact digital@macmillan.com.au.

Out of print titles

When a title goes out of print, it is no longer available to purchase from us.
Out-of-print editions can often be found at second-hand bookstores or via online resellers.

Ebooks

SEE OUR EBOOK HELP & FAQs

We aim to publish all our titles in ebook, but sometimes we’re unable to do so. If a title is not available in ebook, there are a number of reasons why this might be:

  • The author has not given us permission to publish their book electronically.
  • The title contains numerous illustrations, quotes or graphics, all of which require specific legal clearance for electronic use.
  • For some books, these permissions are simply too costly and prohibit conversion to ebook.
  • Technical difficulties have briefly delayed the release of a title in ebook.
  • The title was published before 2006 and is still being considered for ebook publication under our backlist digitisation program.

If you want to know whether a title is available as an ebook, just search for the title on our website to view all available formats. If an ebook format is not listed, an ebook is not available. Please contact us if you have a query about a particular title.

We publish in the industry standard EPUB format, so an ebook purchased directly from us can be read on iPad, Kobo, Sony and Android devices. You can also read our ebooks on a computer (PC or Mac). You cannot read ebooks purchased directly from us on Kindle readers due to Amazon’s proprietary DRM. To read our ebooks on a Kindle, please purchase the title from Amazon.

Illustrated fixed layout ebooks can be purchased via the Other Retailers links on our book pages, or direct from iBooks, Google Play or Kobo.

For more about buying and downloading ebooks from our website, see our ebook help.

Submissions to Pan Macmillan

We are currently only accepting submissions via our Manuscript Monday initiative.

We are extremely selective in accepting manuscripts for publication, so only works of the highest level of originality and market appeal can be considered. We do not accept submissions for short story collections, poetry or children’s picture books.

For more details, visit our Submissions page.

Published or aspiring writers might also like to visit the Australian Society of Authors website.

Careers with Pan Macmillan

Career opportunities will be advertised via our website or in the Weekly Book Newsletter.

Rights and piracy

To help combat piracy and to protect our authors’ work, we’ve instituted a global anti-piracy strategy.

If you see one of our books being pirated in an electronic, audio or print format, you can report it to us.

Our ebooks are protected by DRM (Digital Rights Management). Digital Rights Management is a form of copyright protection, which limits the number of devices they can be read on and applies copy and print restrictions. In line with other publishers, we apply DRM in order to protect our authors’ copyright. However, ebooks published under our Tor and Momentum imprints are DRM-free and can be transferred to unlimited devices.

Reading group, teachers’ notes and extracts

Additional resources, such as reading group notes, teaching group notes and extracts, are available for some titles. These can be downloaded from the relevant book pages.

About this site

Every effort is made to keep the information on this site up to date. See our disclaimer.

To report a problem with our website, please contact support@macmillan.com.au.