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FREQUENTLY ASKED QUESTIONS
How do I buy an ebook?
You will only be able to purchase content if you are registered on our site.
We process sales through PayPal and our website checkout is a secure environment. This means you can purchase our ebooks with the assurance that your details are protected.
See more about buying ebooks.
What credit cards do you accept?
We accept Visa or MasterCard for all purchases. We do not accept Amex or Diners Club.
How do I download an ebook?
Once you’ve bought an ebook, you’ll be sent an email explaining how to download the ebook to Adobe Digital Editions on your computer. From there, you can transfer your ebook to a device.
Unless you are using an iOS device, you can’t download an ebook directly to your device. You will first need to download the ebook to Adobe Digital Editions on your computer before you can transfer it to a device.
If you are using an iOS device, such as an iPhone or iPad, you can download directly from our site to your device using the Adobe Digital Editions app.
See more information and instructions for downloading your ebook.
What computers or devices can I read your ebooks on?
All of our ebooks can be read on iPad, Kobo, Sony and Android devices. You can also read our ebooks on a computer (PC or Mac). You cannot read our ebooks on Kindle readers due to their proprietary DRM.
To read our ebooks on a Kindle, please purchase the title from Amazon.
See more about compatible ebook formats and reading devices.
How many computers or devices can I read my ebook on?
You have 30 days from the time of purchase to download your ebook.
Once you’ve downloaded the ebook to Adobe Digital Editions on your computer, you can transfer it to a mobile device provided the new device is authenticated with the same Adobe ID (usually an email address) as your Adobe Digital Editions library. If the new device is authorised with another ID, you cannot transfer the ebook.
You are allowed to transfer the downloaded ebook to six devices in total.
Titles published under our Momentum and Tor imprints are DRM-free and can be transferred to unlimited devices.
See more about transferring an ebook to a device.
Can I lend my ebooks?
You cannot currently lend our ebooks, as your purchase is only valid for one Adobe ID.
Ebooks published under our Tor and Momentum imprints are DRM-free, so can be transferred to unlimited devices.
Can I print or copy my ebook?
Our ebooks are protected by DRM (Digital Rights Management). DRM is a form of copyright protection for ebooks, which limits the number of devices they can be read on and applies copy and print restrictions. In line with other publishers, we apply DRM in order to protect our authors’ copyright. As such, you’re unable to copy or print sections of the text within most of our ebooks.
Ebooks published under our Tor and Momentum imprints are DRM-free, so can be copied or printed.
Why aren’t all your books available as ebooks?
We aim to publish all our titles in ebook format, but sometimes we’re unable to do so.
See more about this in our general help.
Is the content in the ebook the same as in the print book?
In the majority of cases, our ebooks contain the same content as our print books. However, we do not always include picture sections in our ebooks, due to permissions issues.
What do I do if I’ve forgotten my password?
Just click on the Forgot your password? link on the Login page and we’ll send you an email to reset your account.
I need more help!
Please contact us at firstname.lastname@example.org.