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FAQS

BACK TO EBOOK HELP MENU

 

FREQUENTLY ASKED QUESTIONS

How do I buy an ebook through your website?

To purchase an ebook, create a Pan Macmilan Australia store account. This account will store all your print and ebook orders and will also allow you to access ebook downloads within 30 days of purchase.

We process sales through PayPal and our website checkout is a secure environment. This means you can purchase our ebooks with the assurance that your details are protected.

For detailed instructions on purchasing on our store please read our infosheet here.

Alternatively, you can purchase our ebooks through other etailers such as Apple Books, Google Play, Kobo and Amazon. Simply click the buy button on the ebook edition to expand the list of etailer stores. Select the store you want and you will be directed to the ebook page.

What credit cards do you accept?

We accept Visa or MasterCard for all purchases. We do not accept Amex or Diners Club.

What devices can I read my ebook on? 

For a quick list of compatible e-readers head to our Ebook formats and compatible e-readers page.

Can I read my ebook on an Android device? 

Due to the retirement of the Bluefire Reader app for Android, ebooks purchased directly from the Pan Macmillan website cannot be read on Android devices. 

To read our ebooks on Android, please directly purchase them from the Google Play Books store.

Can I read my ebook on a Kindle device?

Due to Amazon’s proprietary DRM you cannot read ebooks purchased directly from the Pan Macmillan Australia website on Kindle devices. 

To read our ebooks on a Kindle, please directly purchase them from the Amazon Kindle store.

How do I download an ebook to my device?

To access ebooks purchased through the Pan Macmillan Australia store, you will need to download Adobe Digital Editions on your PC/Mac or iOS device.

Once you’ve bought an ebook, you’ll be sent an email confirmation along with links on how to download the ebook to your PC/Mac or iOS device.

For more information on how to do this, please read our infosheet here.

How do I transfer an ebook download to an e-reader?

Once you’ve bought an ebook, you’ll be sent an email confirmation along with links on how to download the ebook to your PC/Mac.

To transfer ebooks purchased through the Pan Macmillan Australia store to an e-reader device such as Kobo or Sony you will need to transfer the ebook through the desktop program Adobe Digital Editions. 

For more information on how to do this, please read our infosheet here. 

I clicked the ebook download link in my email confirmation but nothing happened, how do I get my ebook? 

Before clicking the ebook download link always make sure you’ve set-up your device properly. For instructions please read our infosheet on downloading here

Please note, you must download your ebook within 30 days of purchase. This includes downloads via the email ebook confirmation link OR through your ‘Bookshelf’, which you can access after you’ve logged in to your account on the Pan Macmillan Australia website. 

If you need any further assistance please don’t hesitate to reach out to us at digital@macmillan.com.au and our customer service team will be able to assist.

The ebook download link in my email confirmation is missing, what do I do? 

We’re sorry to hear that the email download link is missing, please contact us at digital@macmillan.com.au and our customer service team can arrange a new download for you.

Can I lend my ebooks to other people?

You cannot lend DRM (Digital Rights Management) protected ebooks purchased through the Pan Macmillan Australia store to other users. Your ebook is only valid for one Adobe ID.

Ebooks published under our Tor and Momentum imprints are DRM-free, so can be transferred to unlimited devices.

How many computers or devices can I read my ebook on?

You can transfer your downloaded ebook purchase to six devices across Adobe Digital Editions that use the same Adobe ID.

For the transfer to work all devices must have the Adobe Digital Editions program or app AND are authorised with the same Adobe ID.

Please note, you must download your ebook within 30 days of purchase. This includes downloads via the email confirmation link OR through your ‘Bookshelf’, which you can access after you’ve logged in to your account on the Pan Macmillan Australia website. 

NB: Titles published under our Momentum and Tor imprints are DRM-free and can be transferred to unlimited devices.

Can I print or copy my ebook?

Our ebooks are protected by DRM (Digital Rights Management). DRM is a form of copyright protection for ebooks, which limits the number of devices they can be read on and applies copy and print restrictions. In line with other publishers, we apply DRM in order to protect our authors’ copyright. As such, you’re unable to copy or print sections of the text within most of our ebooks.

Ebooks published under our Tor and Momentum imprints are DRM-free, so can be copied or printed.

I can’t find an ebook edition of a book on the store, is there one?

We aim to publish all our titles in ebook format, but sometimes we’re unable to do so. See more about this in our general help page here.

Is the content in the ebook the same as in the print book?

In the majority of cases, our ebooks contain the same content as our print books. However, we do not always include picture sections in our ebooks, due to permissions issues.

I need more help!

Please contact us at digital@macmillan.com.au