Thank you for visiting our website. These Terms and Conditions (‘Terms’) apply to your use of this website and any and all other websites operated by Pan Macmillan Australia Pty Ltd (ACN 001 184 014) (‘Macmillan’) (including its divisions and related bodies and any subsidiary or entity or imprint controlling or controlled by Macmillan). These Terms apply regardless of the means of delivery of the website to you.
Website Content and Accuracy of Information
Macmillan takes all reasonable steps to ensure the accuracy and completeness of the information available on our website that has not been supplied by a third party. We make no warranties that any information or content is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate, out of date or incomplete information or content. You should independently verify any information and content on this website before relying on it.
If you find inaccurate, out of date, incomplete or unlawful information or content on our website, please contact us.
Our Website may contain links to websites operated by third parties. Unless otherwise indicated, Macmillan does not control, endorse, sponsor or approve any such third party websites or their content nor does Macmillan provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content. This includes any links to social media sites relating to Macmillan, your use of which is subject to each platform’s terms and conditions which you consent and agree to be bound by in accessing them.
Promotions and Competitions
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion of contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.
Intellectual Property Rights
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks, are the property of Macmillan and are protected by copyright, trade mark and other intellectual property laws. No right to use or licence any of Macmillan’s intellectual property rights is granted except as explicitly set out in these Terms.
You agree not to download, copy, reproduce, republish, modify, post, sell, reuse, translate, distribute, broadcast or circulate any such material to any third party without the express written consent of Macmillan.
Due effort has been made to contact copyright holders of material that appears on the website. If we have been unable to contact you, please contact us so that we may rectify the position.
Any material you send to us on or via our website will be deemed to be non-confidential and non-proprietary unless it is indicated otherwise. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose at our discretion.
You must not misuse this website. This means you will not act in a way that we would deem to be inappropriate, unlawful or prohibited by any laws applicable to our website. You agree not to access and use the website to violate, or encourage the violation of the legal rights of others; engage in, promote or encourage illegal activity; distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other items of a destructive or deceptive nature; and for any unlawful, invasive, infringing, defamatory or fraudulent purpose.
If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.
Conditions of Purchase
In the online Macmillan bookshop at macmillanbookshop.com.au (“Online Bookshop’), Macmillan offers print books in paperback and hardback formats as well as electronic books (“Ebooks”).
By placing an order through our Online Bookshop you are offering to purchase the goods on and subject to these Terms. Subscriptions to Macquarie Dictionary and Thesaurus are also subject to the Macquarie Dictionary Site Licence.
Macmillan reserves the right at its sole discretion not to supply certain customers, to apply limitations of quantity or value, and to rescind acceptance, in whole or in part, of any order containing incorrect information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the conditions of purchase.
When you make an order, you will receive an acknowledgment email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.
You must be a registered member to make orders in the Online Bookshop. Please ensure that when you register and activate your account, you provide us with accurate and current personal information as we will send you an email to verify your account. You will also receive a verification email when you subscribe to access licensed material under an individual or institutional licence.
You are responsible for keeping your username and password details secure and for all use and activity carried out under your username.
All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers.
Any order originated and processed by Macmillan is processed in Australian dollars (AUD).
Credit/Debit Card Payment Security
Any financial information you provide to our website is not held by Macmillan, it is directed to our billing agents who ensure the highest security for the processing of your credit/debit card transactions. Data is encrypted for the customer’s safety. Macmillan cannot be held responsible for a security failure originated with our billing agents or other suppliers.
When making a purchase through the Online Bookshop, you will be given the opportunity to review your order, shipping details and provide your credit or debit card information (Visa or Mastercard only). After entering your financial information and submitting your order, you will receive confirmation as to the success or failure of your transaction.
Payment of Macquarie Dictionary licence fees is also processed by third party billing agents. Macmillan does not have access to card details unless a customer calls Customer Support and asks a member of staff to process a payment on their behalf. In this case the customer’s card details will be entered onto the system by Customer Support but the information is not stored by Macmillan.
Our suppliers use reasonable endeavours to maintain the stock of our goods to meet the orders made through our website. All orders are subject to availability and confirmation of the order price.
Macmillan ships goods Australia-wide, to New Zealand and internationally using a range of carriers. Shipping costs are influenced by the location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Total costs of the goods or services offered include all appropriate shipping/handling charges and taxes. International orders of high-unit quantities may incur manual delays and additional freight charges.
Orders are dispatched within 2-4 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and 3-10 business days to New Zealand. For international orders the shipping service is not traceable and can take up to a month to arrive. Items on one order are sent to the same delivery address. If an item increases in price during the period between order and dispatch, Macmillan will pay the difference on behalf of the customer.
Customers are responsible for paying any import costs such as customs duties, taxes (including sales tax, value-added tax and GST) and clearing fees, upon delivery.
You may cancel your order, in part or in whole, within 24 hours of ordering by contacting us at firstname.lastname@example.org or calling +61 2 4390 1300, Monday to Friday 9.00 am to 5.00 pm (AEST). Once you cancel an order any sums due to you will be re-credited to your account within 30 days. If your order has already been shipped, please refer to Returns and Refunds below.
Returns and Refunds
Our books come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement of refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you have a misprinted or faulty book, please email us at email@example.com with a photo of any faulty pages along with the copyright page so we can investigate further.
Purchased digital content shall be delivered to you by making the ebook available in electronic format. You have 30 days from the time of purchase to download an ebook. Ebooks may only be downloaded once but can be transferred on up to 6 devices.
If you download digital content, the file may be stored on the end device that you use personally. The following in particular are not permitted:
The above rules apply to digital content in its entirety as well as any part that is protected by copyright (individual chapters/articles, photographs, diagrams etc.)
Macmillan reserves the right to block or forbid access to the retrieval of ebooks access to digital content that has already been downloaded if you have acted in breach of these Terms.
Cancellation, Returns and Refunds
Customers are not entitled to refund or return an ebook. Macmillan will resupply corrupted, incomplete or incorrectly supplied ebooks through our websites if notified within 48 hours of purchase. Macmillan will not resupply an ebook that has been lost due to system failure, accidental deletion or other causes beyond Macmillan control. It is your responsibility, once supplied, to ensure the security and integrity of the ebook files, within the limitations of the licence granted on purchase of the ebook.
If there is a problem with your ebook, please contact firstname.lastname@example.org.
Please refer to the Macquarie Dictionary Site Licence for Individual and Institutional subscriptions.
For further information about Macquarie Dictionary Data Licences please contact us.
All apps advertised on the Macmillan websites are purchased through iTunes or Google. All enquiries relating to apps advertised on the Macmillan websites should be directed to iTunes or Google.
This Website is provided by Macmillan on an ‘as is’ and ‘as available’ basis. To the maximum extent permitted by law, Macmillan excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) arising out of or in connection with the website content and the use or performance of the Macmillan website.
To the full extent permissible by applicable law, Macmillan disclaims all guarantees, warranties, and representations, express or implied. Nothing in these terms excludes, restricts or modifies any right, remedy, guarantee or warranty, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consume Law which contains guarantees that protect consumers when acquiring goods or services.
These Terms are governed by New South Wales law. Any grievance or dispute is subject to the non-exclusive jurisdiction of the Australian courts.
If any of these Terms is (for any reason) held to be unenforceable, illegal or in some other way invalid, the remainder of these Terms will continue in full force and effect.